FAQs

Where are your meats sourced from?


We proudly source our meats from trusted local farmers and suppliers who share our commitment to ethical and sustainable farming practices. Supporting local is part of our promise to ensure freshness and quality.

Do you offer organic or hormone-free meat?

Yes, we offer a variety of hormone-free and ethically raised meats. Our team will be happy to guide you through our premium selections in-store or online.

Can I place an order online?

Absolutely! You can browse our selection and place your order directly through our website. We offer both in-store pickup and local delivery within Carleton Place and nearby areas.

How do I know if my online order has been confirmed?

Once you place your order, you’ll receive a confirmation email with your order summary and estimated pickup or delivery time. If you don’t receive it, please check your spam folder or contact us directly.

What are your delivery areas and charges?

We currently deliver within Carleton Place and select surrounding communities. Delivery charges may vary based on location and order size — full details are available at checkout.

Can I customize my meat cuts when ordering online?

Yes! You can leave a note with specific instructions (like thickness, trimming, portioning) during checkout. Our butchers will do their best to accommodate your preferences.

What is your return or refund policy?

We take great pride in the quality of our products. If you are ever unsatisfied, please reach out within 24 hours of purchase or delivery. We’ll work with you to make it right

Do you offer gift cards?

Yes, we offer both physical and digital gift cards. They make a perfect gift for the food lover in your life and are redeemable both online and in-store.

Do you have ready-to-cook or marinated options?

We sure do! We offer a delicious range of marinated meats and chef-prepped cuts to help you make amazing meals with less prep time.

Are you open on holidays?

Holiday hours may vary. Please check our website or social media pages closer to the holiday date for updates.

Can I sign up for promotions or product updates?

Yes! Subscribe to our newsletter on the website and follow us on social media to stay updated on specials, new products, and community events.